Legal — Nuvane
We collect as little as we can, keep it only as long as we need it, and never sell it. This page explains exactly what we hold when you browse, order or subscribe — in plain language.
Payments handled by
Shopify — never by us
We never sell or rent
your personal data
One-click unsubscribe
on every email
Access or deletion
within 30 days
Section 01
Nuvane is a fine jewellery brand based in New York, selling directly to customers through this store. When we say "we", "us" or "Nuvane" in this policy, we mean the company operating this website. We are the data controller for the personal information described below.
Our store runs on Shopify, which processes orders and payments on our behalf. This policy covers the information we hold about you; Shopify's own privacy notice covers their role as our platform provider.
Section 02
We only ask for what an order, a delivery or a reply actually requires. Depending on how you use the store, that can include:
Card numbers are entered directly into Shopify's PCI-compliant checkout and are never stored on our systems. We receive only the confirmation of payment, the card brand and the last four digits so we can match a payment to an order and handle refunds.
Section 03
Where the law requires a legal basis, we rely on performance of our contract with you (orders and delivery), your consent (marketing and non-essential cookies), our legitimate interests (site security, fraud prevention, product improvement) and legal obligation (tax and consumer records).
Section 04
Cookies are small files stored by your browser. We use three kinds, and you can refuse everything except the first.
You can clear or block cookies in your browser settings at any time, and where required we ask for your consent before setting anything non-essential. Blocking essential cookies will stop the cart and checkout from working.
Section 05
We do not sell, rent or trade your personal information. We share it only with the service providers who make the store run, and only with what they need:
Each provider is bound by contract to use your data only for the service they provide to us, and to keep it secure.
Section 06
When a retention period ends, we delete the data or irreversibly anonymise it.
Section 07
Depending on where you live, you have some or all of the following rights over your personal information:
Email privacy@nuvane.com and we will respond within 30 days. We may need to confirm your identity first, and we will never charge you or treat you differently for exercising a right. If you are in the EEA or UK, you may also complain to your local data protection authority.
Section 08
The store is served over encrypted HTTPS connections, checkout is PCI-DSS compliant, and access to customer records is limited to the members of our team who need it, protected by two-factor authentication. No system is perfect: if a breach ever affects your data, we will notify you and the relevant regulator without undue delay.
Section 09
We are based in the United States, and some of our providers process data in other countries. When personal information leaves the EEA or the UK, we rely on transfer mechanisms approved by regulators — such as the European Commission's Standard Contractual Clauses — so your data keeps an equivalent level of protection wherever it is handled.
Section 10
Our store is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with data, write to us and we will delete it promptly.
Section 11
We update this page when our practices, our providers or the law change. The date at the top always reflects the current version. If a change materially affects how we use your information, we will tell you by email or with a notice on the store before it takes effect.
Section 12
Questions about this policy, or a request about your data? Write to privacy@nuvane.com — a real person on our team answers every message within one business day.
Still wondering
Our team answers every message within one business day, whether it's about a chain length or the data we hold on file.